we deeply value each and every one of our customers and are committed to delivering a seamless and delightful shopping experience.
Here’s everything you need to know about how we handle shipping with care and precision:
Order Processing Time
- Each order is prepared with meticulous attention to detail. Please allow 7–10 business days for us to handcraft and package your item.
- Once your product is ready, we ensure prompt dispatch within 4–5 business days.
- We truly appreciate your patience as we craft your piece with the care it deserves.
Cancellations & Refunds
- Due to our streamlined processing system, cancellations and refunds cannot be accommodated once an order is placed.
- We kindly encourage our valued customers to review their order carefully before completing the purchase.
Damaged Items
- We take great pride in secure and careful packaging, but in the rare instance your item arrives damaged, we’re here to help.
- Please contact our customer care team within 48 hours of receiving your item.
- We’ll promptly assist you with our hassle-free exchange process, ensuring your experience remains worry-free.
Satisfaction Guarantee
- Your satisfaction is our highest priority.
- If your purchase doesn’t meet your expectations, simply reach out to us within 7 days of delivery.
- We offer a gracious exchange policy to ensure you absolutely love your SunSpectrums piece.
Need Assistance?
- Our friendly and dedicated support team is always happy to help.
- Whether you have questions, special requests, or need guidance, we’re just a message away.
Thank you for choosing SunSpectrums—where every product is made with purpose, and every customer is cherished. We’re honored to bring a little light and color into your life.
